Privacy policy

General

Spryng highly values the protection of personal data and will therefore deal with the processing of the personal data provided in a careful manner.

Spryng recommends that you read this privacy policy carefully and, if you have any questions or remarks, contact us at info@spryng.nl.

What are personal data?

Personal data are data that are directly or indirectly traceable to a person. Examples of personal data are name, address, date of birth, phone number, location, email address and IP address.

Why does Spryng process personal data?

Spryng collects personal data with the aim of providing its services and enabling them to function as well as possible, to improve the functioning of its services and to generate statistics. In addition, data are collected for security purposes and to be able to communicate efficiently with clients.

On what basis does Spryng process personal data?

Apart from the fact that Spryng processes personal data with your unambiguous consent, processing these data is necessary for the execution of its services on the basis of the agreement that Spryng has with you as its customer, and on the grounds of its legitimate interest in the regular fulfilment of the business processes of Spryng.

In order to make use of the services of Spryng, such as sending and receiving SMS, it is necessary that you provide personal data such as phone numbers. Spryng will not be able to perform its services properly without these personal data.

What kind of personal data does Spryng process?

Spryng collects the following personal information: personal name, address, email address and phone number.

First and last name of the contact persons (main user, invoicing, support etc.);
Email address of the contact persons (main user, invoicing, support, etc.);
Phone number of the contact persons (main user, invoicing, support, etc.);
Phone number of the person who receives the SMS.

Sharing personal data with third parties and recipients

Spryng only shares personal data with third parties if this is necessary for executing its services, if there is a legal obligation, or when specifically requested to do so by the customer.

Spryng will not pass on personal data to third parties other than SMS carriers and does not transfer personal data to any country outside the EU unless it concerns a non-EU mobile number to which the SMS message must be delivered.

How long does Spryng store personal data?

Spryng will only store your data for as long as necessary to carry out its services. In concrete terms this means that the phone number of the person who receives the SMS will normally be stored for up to 1 week. The use and retention period of the other personal data (as set out below) concerns the entire duration of the relationship.

First and last name of the contact persons (main user, invoicing, support etc.);
Email address of the contact persons (main user, invoicing, support, etc.);
Phone number of the contact persons (main user, invoicing, support, etc.).

Right to withdraw permission, access, rectification, erasure and transfer of personal data

You have the right to withdraw your consent with regard to the processing of personal data by Spryng, the right to inspect and rectify processed personal data and the erasure and transfer of personal data processed and/or stored by Spryng. You can also file a complaint about the processing of personal data with the Dutch Data Protection Authority.

Cookies

A cookie is a small file that is stored on your computer or phone. Spryng uses cookies to remember your preferences and to recognise you during a subsequent visit. Cookies also enable Spryng to collect information about the use of its services and to improve and adapt these to the wishes of its users. Spryng uses functional and analytical cookies.

Disable cookie collection

You can install your browser in such a way that you will not receive cookies. However, in that case it could be that you cannot use Spryng’s services (partly or entirely) or that the website of Spryng works less well.

Security

As Spryng attaches great importance to the protection of personal data, Spryng also devotes a great deal of attention to the security of the personal data of its users that Spryng stores.

Spryng uses appropriate technical and organizational measures to protect these personal data against misuse. For more information, see https://www.spryng.nl/en/security/.