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Patients better informed thanks to Amaron and Spryng collaboration

Patients better informed thanks to Amaron and Spryng collaboration

With its Workflower Notification Centre, Amaron (Belgian market leader in healthcare interoperability) has a powerful, generic solution for healthcare organisations to send automated notifications to patients and other stakeholders. Spryng is integrated into the innovative software solution as a messaging provider. Both software vendors have joined forces to make Dutch hospitals and healthcare organisations work more effectively too.

Interoperability expert Amaron and messaging provider Spryng expand collaboration to Dutch market

Optimising patient communication in hospitals

It is no secret that the healthcare sector in the Netherlands is under pressure. Waiting lists are getting longer, appointments are being scheduled far into the future and many healthcare institutions face staff shortages. The cost of a patient not showing up is high. Moreover, it is undesirable because doctors could have helped someone else at the same time.

“With the Workflower Notification Centre, organisations can build their own workflows to reduce no-shows. Our research has shown that SMS reminders generate up to 70% fewer no-shows. This is just one of the applications of Amaron’s software programme,” said Naomi Vonk, Country Manager Netherlands at Spryng.

“Our SMS service is the only one in Europe to be both ISO 27001 and NEN 7510 certified. This way, healthcare organisations not only communicate interoperably and effectively, but also more securely.”

In Belgium, four hospitals have already embedded Spryng’s services in work processes set up with Amaron’s Workflower Notification Centre: AZ Alma Eeklo, AZ Sint-Lucas Gent, AZ Vesalius Tongeren, Jan Yperman Hospital.

General Hospital (AZ) Alma informs confidants automated

In March 2022, AZ Alma in Eeklo launched an initiative that delighted patients, staff and relatives alike. From now on, the confidant of a patient undergoing surgery will receive an SMS notification when the patient is back in the room after the procedure. AZ Alma has automated this process with Amaron’s Workflower Notification Centre and Spryng’s integrated SMS service.

The implementation results in less pressure on the switchboard, less inconvenience for AZ Alma staff, and relieved reactions among patients’ confidants.

General Hospital (AZ) Sint-Lucas in Ghent sends appointment reminders via SMS

Together with Amaron and the EPD supplier, the IT department of AZ Sint-Lucas in Ghent set up a solution for appointment reminders. This solution is based on Amaron’s Workflower Notification Centre and Spryng’s SMS services.

AZ Sint-Lucas patients now receive an SMS reminder of their appointment shortly before their examination or consultation. During the corona period, they also received a second SMS with the COVID measures in place at the hospital.

> Download the Workflower Notification Centre 1 pager for more information (soon online!)

Getting started with Spryng in healthcare

Spryng is a messaging specialist with over 17+ years of experience in the healthcare sector. Once originated with the aim of minimising no-shows in the Dutch hospital sector by sending a simple SMS message as an appointment reminder triggered from the EPR (Electronic Patient Record). By now, standard API links with virtually all EPR and other healthcare-related systems in the Netherlands and Belgium, as well as collaborations with many organisations across the healthcare sector.

Do you already know what Spryng and SMS can do for your organisation? Try it yourself, create a free account and receive test-credits to experience the SMS service right away. For any other questions, we are of course also at your service. Contact us at or on 020-770 30 05.


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